Privacy Policy

1. Information we collect

We collect information you give us directly, such as:

• Your name, phone number, email address and postal address when you register as a client or contact us.
• Details about your pets, including species, breed, age, medical history, vaccinations and treatment records.
• Messages you send through the Contact Us form on this website.
• Payment and billing details needed to process invoices (we do not store card numbers).

2. How we use your information

• To provide veterinary care and maintain accurate medical records for your pets.
• To send appointment, vaccination and follow-up reminders by SMS, WhatsApp, email or phone.
• To respond to enquiries submitted through this website.
• To issue invoices and comply with legal, tax and regulatory obligations.

3. Sharing of information

We do not sell your personal information. We share it only with referral veterinarians, diagnostic laboratories, payment processors and service providers who help us run the clinic, and only to the extent necessary. We may disclose information when required by law.

4. Data retention

Medical records are retained for as long as needed to provide ongoing care and to meet professional and legal record-keeping requirements. Contact-form messages are kept until the enquiry is resolved and then archived or deleted.

5. Security

We use reasonable technical and organisational safeguards, including password-protected systems and restricted staff access, to protect your information from unauthorised access, loss or misuse.

6. Cookies

The public pages of this website do not use tracking cookies. The staff-only admin area uses a strictly necessary session cookie to keep authorised users signed in.

7. Your rights

You may ask to view, correct or delete the personal information we hold about you, subject to our legal obligation to keep medical records. To make a request, email bluecross2222@gmail.com or speak to our front desk.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update.

9. Contact

BlueCross Pet Clinic, Shop No.21/22, Laxmi Global Complex, Ground Floor, Bardoli, Gujarat 394602. Phone +91 99137 72222, email bluecross2222@gmail.com.